Terms & Conditions | McGuys

Last Updated: October 2025

Welcome to McGuys LLC. These Terms and Conditions (“Terms”) govern your use of our website, www.mcguys.com (“Site”), and the services we provide. By accessing our Site or engaging our services, you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, you should not use our Site or services.

1. Revision Policy

We provide revisions based on the package you have selected.
Customers may request unlimited free revisions as long as the design concept remains the same. The standard turnaround time for revisions is 48 hours.

2. Refund Policy / Money-Back Guarantee

Refund eligibility is determined by project stage and approval status.

  • Refund requests are valid only before the initial design approval.
  • Once initial concepts are approved or revisions are requested, the refund offer becomes void.
  • If a request is made within 48 hours of initial delivery → 66% refund (less 10% service/processing fee).
  • Between 48–120 hours33% refund (less 10% service/processing fee).
  • No refunds are offered after 120 hours or after final files are delivered.

Refund requests must be communicated via:

Once a refund is issued, all design rights transfer to McGuys and you may not use any portion of the refunded design.

3. Quality Assurance Policy

Our design and development teams adhere strictly to client specifications. Each project is researched and created to ensure quality, originality, and relevance to the client’s needs.

4. 100% Satisfaction Guarantee

We are committed to revising your design until you are fully satisfied (within the limits of your selected package).

5. Domain and Hosting Policy

  • Free domain and hosting are provided with eligible website packages.
  • Email accounts provided with hosting include 10MB of space each.
  • No refunds apply to domain, hosting, or email packages once issued.
  • If you choose external hosting, McGuys is not responsible for email configuration or server support.

6. Delivery Policy

    • All deliverables are uploaded to your My Account portal and confirmed via email.
    • Standard delivery time: 5–7 business days after order confirmation.
    • Rush delivery (within 48 hours) is available for an additional $100.

    All timelines apply only to weekdays (Monday–Friday).

7. Record Maintenance

We retain your finalized project files for record purposes. If needed, we can resend final files upon your verified request.

8. Customer Support

We offer 24-hour customer support through live chat, phone, and email to address client questions or concerns.

9. Communication Policy

McGuys is not liable for communications from any email addresses other than those ending with @mcguys.com, or phone numbers not listed on our official website.

We recommend verifying communication channels before sharing confidential information.

10. Access to Information

You agree to provide accurate and complete registration details when accessing McGuys services. McGuys reserves the right to suspend or terminate accounts found to contain false or incomplete information.

11. 100% Unique Design Guarantee

All logos and designs are created from scratch. If a submitted logo is found to closely resemble an existing design, we will re-draw it at no additional cost. Clients are responsible for registering their artwork copyrights.

12. Exclusions

  • McGuys assists with third-party integrations (e.g., plugins, APIs) on a standard basis.
  • We are not responsible for third-party dealings or additional customizations unless separately contracted.
  • Additional development hours or third-party purchases will require client approval and a separate payment agreement.

13. Email & Mobile Phone Policy

By providing your email and/or phone number, you consent to receive messages related to your project updates, service notices, and promotional offers.

  • To unsubscribe:
    • Emails → Click “Unsubscribe” link.

SMS → Reply “STOP” to any message.
Standard carrier rates may apply.

14. PCI DSS Compliance

McGuys operates under PCI DSS compliance standards and may securely store limited payment information for ongoing services, renewals, or approved additional work.

15. Limitation of Liability

McGuys shall not be liable for indirect, incidental, or consequential damages arising out of the use or inability to use our services.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Missouri, USA.

Contact Us

For questions about these Terms, please contact us at:
📍 Mailing Address: 1400 Forum Blvd, Columbia, MO 65203
📞 Toll-Free: (855) 345-4684
📧 Email: support@mcguys.com

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Valentin, Street Road 24, New York, USA – 67452

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Email

Have a project in your mind?

09 : 00 AM - 10 : 30 PM

Saturday – Thursday